FAQs
1. When will my order ship?
Items usually ship within 1-2 business days of purchase in the US. You will receive an email with tracking when the order ships.
2. How can I place an order?
To place an order, simply browse our website and add the desired products to your shopping cart. Once you have finished selecting your items, proceed to the checkout page. Fill in your shipping and payment details, and confirm your order. If you encounter any difficulties, our customer support team is ready to assist you.
3. What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. You can choose the most convenient option for you during the checkout process.
4. How much does shipping cost?
Shipping costs are calculated based on the weight of your order and your location. We strive to offer competitive shipping rates, and you can view the exact shipping cost during the checkout process before finalizing your order.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with an item, you may return it within 14 days of receiving it, as long as it is in its original condition with tags attached. We do not accept returns for custom products. Please get in touch if you have questions or concerns about your specific item. Please refer to our Returns and Exchanges page for detailed instructions on how to initiate a return.
6. Do you offer international shipping?
Currently we do not offer international shipping. We hope to have it available in the near future.7. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery. Alternatively, you can log into your account on our website and view the order status and tracking information there.
8. Are your products safe for babies?
Absolutely! We prioritize the safety and well-being of babies. All our products are carefully crafted that meet strict safety standards. Our accessories are age-appropriate and free from harmful chemicals, and our clothing and accessories are made from high-quality, baby-friendly materials.
9. Can I sign up for your newsletter?
Yes, we encourage you to sign up for our newsletter to stay updated on the latest product releases, promotions, and special offers. You can find the newsletter signup form at the bottom of our website.
10. How can I contact your customer support?
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us through the Contact Us page on our website, where you'll find a contact form and our email address. We strive to respond to all inquiries within 24 hours.